I recently ordered two dresses from navvi.in, and the experience has been nothing short of a disappointment.Firstly, the sizing was completely off. I received one dress in the wrong size (M instead of XL), which shows a lack of attention to detail and quality control on their part.Secondly, their customer service was far from satisfactory. When I reached out to request a return or exchange for the incorrect item, they insisted on knowing reasons why I wanted to return it, as if it wasn't clear enough.Their zero-credit policy and lack of business ethics are evident in their approach to handling customer concerns. It's frustrating that as a customer, I have to justify returning an item that was sent incorrectly.I've shared pictures of the issue and communicated my concerns clearly, but the company's response has left a lot to be desired. This kind of service is unacceptable, and I wouldn't recommend navvi.in to anyone.In summary, my experience with navvi.in has been marked by incompetence and a complete disregard for customer satisfaction. I would advise potential buyers to think twice before dealing with this company.
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Navvi.in is a curated online marketplace offering a wide range and one-of-a-kind class collection of apparel, home decor, wellness, gifts, stationery and lots more from the best creative entrepreneurs of India.
