Ive had a B class mortgage with them for years. I renewed over the phone less than a month ago, decided to review the mortgage doc's that were mailed to me. On phone we agreed to a rate and term.
Once reading cost of borrowing, I see $1500 (periodic admin fees). Lol, WHAT? No, this wasn't mentioned and I didn't agree to it!
So I phoned and spoke to the same agent. Very nice lady, however she's only able to do what she's told.
I don't blame her at all, but NO respect for National Bank. Now I know, and definitely will replace their mortgage before the next renewal.
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