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Debit Card Activation or better IRRITATION!!

Debit Card ActivationThe worst Customer Service ever, should be named the Customer Irritation Department.I have never, ever, seen such an unorganized bank, shop, or any other institution. We had two debit cards that needed to activated and went to the bank to see a customer service representative. We were told we would have to have an appointment, the time and date would be sent to us via email. First appointment: We arrived at the prescribed time, only to have to sit and wait about three hours to see the representative. Once with her we were there for another three hours. The representative was nice to us (did bring us a bottle of water), but the other bank employees kept bringing work to her and she would stop our business and work on their paperwork for long periods of time. There were many of these interruptions with no apologies. At the end of the day we were told that she had only completed the paperwork for my wife and we would have to make ANOTHER appointment the next week to get the paperwork for my card. UNBELIEVABLE!Second appointment: Okay, we made a very early appointment thinking we might get in on time. We got up very early to drive to the bank on time only to be told by the representative, “Sorry, we have several people on sick leave today, you will have to make another appointment.” I was ready to pull my hair out at this time!!!!!!!!!!!Third appointment. We had made another early appointment and did get in to see the representative with only a slight delay. This time it ONLY took two hours to get my card activated. I would NEVER recommend anyone to open an account with this bank. I really feel sorry for the people that have to work there. Most of the employees were nice; it is the management and administration that is incompetent.

Date of experience: Jan 02, 2025