I am not convinced the customer service is of decent quality. It is my perception, the bank is also part of the "system" and more or less, treating the customer as second tier. The employees, in general, seem indifferent and not responsive to customer issues. Maybe, a little better than the other Greek banks - Alpha and Piraeus. For another example, NBG as well, did not fully transfer, the customer with the interest rate increases from EU Central Bank, such as those occurring in the EU in 2022-2024. Thus, the bank could make higher profits from potential investments due to the relevant interest rate increases from ECB, but not the customer. In addition, the credit ratings from major credit rating firms, have rated NBG below investment grade but a level or two higher than the other Greek Banks - Alpha and Piraeus Bank, also attest to this indecent current situation, in some extent, I think. UPDATE 1st Feb. 2025: Very recently Standard and Poor's (S&P), one major credit rating agency, has upgraded the rating of NBG, and another Greek Bank - Eurobank, to BBB- meaning those two Greek banks, barley, now being considered, by them, investment grade. Similarly, goes with Fitch...
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Ο όρος i-bank υιοθετήθηκε τον Απρίλιο του 2009 ως ενιαία ονομασία για όλα τα ηλεκτρονικά δίκτυα εξυπηρέτησης της Εθνικής Τράπεζας (Internet, Phone & Mobile Banking, ATM και Κέντρα Αυτόματων Πληρωμών-APS). Μέσα από τη σελίδα του i-bank μαθαίνετε τα ...