Worst bank I've ever had business with. Most of employees can't speak English even though most of the people in Greece do speak. They are ignorant and seems like no one knows what they do. Customer support tells one thing and when you come to bank they say different - irrational things. Every time I come to this bank, I have problems because they can't solve it on one visit. Can't do the simple tasks that any European bank would easily accomplish in a minute. For example, I got my card blocked because I tried to make a transaction which system suspected a fraud. I tried to unblock it but it was no such option in digital banking. Who in the first place decides to block my card without my request / permission?! After contacting many times customer support, they could not help and provided just some phone number. Tried to call this (ancient land line) number but it's always busy line even after half an hour waiting. Finally I came to physical bank and they told me the same - to call that darn number to unblock my card. I tried to explain that I called 100 times and it was no answer. The bank employees seemed that they don't want to bother because they didn't know what to to. Finally I was so frustrated so I went to other branch and started to shout immediately claiming that I wont go until it is solved here and now. All employees immediately gathered, consulted each other and asked to wait until they make a call. After 20 mins waiting they reached the same number that they gave me and asked me to talk to them. My card was finally unblocked after 3 week struggle.It's like a 100 years ago system. The only way to solve issues with this bank is to make drama and shout on them!!!
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Ο όρος i-bank υιοθετήθηκε τον Απρίλιο του 2009 ως ενιαία ονομασία για όλα τα ηλεκτρονικά δίκτυα εξυπηρέτησης της Εθνικής Τράπεζας (Internet, Phone & Mobile Banking, ATM και Κέντρα Αυτόματων Πληρωμών-APS). Μέσα από τη σελίδα του i-bank μαθαίνετε τα ...