I made an appointment via Dodo, to have Fibre to the property in Stockton NSW. The call was 'dropped' to an overseas call centre. NBN arranged an appointment and attended this Tuesday 25.11.2025. The NBN technician described why some work was required before NBN could connect fibre to the house. I accepted that advice, then advised that work won't be completed and fibre connection would no longer be an option and not proceed. That was very clear to both of us. On Thursday 27.11.2025 I received a call from NBN, which came from an offshore call centre. I first explained what occurred and it was no longer progressing, though that was not my job to update NBN about the outcome of the technician's visit. Then the caller from NBN attempted to read me the reasons for 'this call will be recorded...' I interrupted to say this is not required. I'm not progressing as I had already explained it and why. She then said, "stop talking, stop talking, stop talking", at which point I hung up. I was not surprised by the aggression and ignorance. I am disappointed that the billions $ we've pumped into the farce that was 'sold' to us and the waste of our money - in a much larger scale than the BoM abuse of public funds and no doubt not within the legislation & regulatory framework that has been around for many decades - let's see if someone is gaoled for a misuse of tens of millions of $ - all public funds. How many houses could that build? I'm very disappointed that some of that NBN money is being spent on offshore call centres where customer service is nowhere near up to a standard that is acceptable, nor deserved by the Australian public who paid dearly for this 'thing' that will never be fully accessed by many of us in our lifetime. I say to you NBN 'leaders': your decisions invite shame upon you. In the view of a great many Australians, your reputation was not good. If this is the best you can do to bring fibre to the homes of Australian's, more shame on you.
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NBN Co Limited is an Australian government-owned corporation tasked to design, build and operate Australia's National Broadband Network as a monopoly wholesale broadband provider.
