Review Time
We are with an internet provider that uses NBN infrastructure and services. I have been impressed with the NBN staff who have come to asses and fix our internet issues, namely a gentlemen named Trevor, who helped us out today. He did not take any shortcuts and was dedicated to providing a good working connection. Thank you Trevor for your work ethic and pleasant demeanor. Nicole Greene in Alexandra Hills QLD
We are with an internet provider that uses NBN infrastructure and services. I have been impressed with the NBN staff who have come to asses and fix our internet issues, namely a gentlemen named Trevor, who helped us out today. He did not take any shortcuts and was dedicated to providing a good working connection. Thank you Trevor for your work ethic and pleasant demeanor. Nicole Greene in Alexandra Hills QLD
I received repeated updates before our fibre to the premises installation date and phone calls from the technician before and on the day. A single technician Wahaj, turned up initially, and was later joined by two others. I cannot fault the installation, and their professionalism during the whole process,they also cleaned up after.
We are now a week and a half without internet, I work from home, bought a temp modem but the connection is bad. I’ve lost over a weeks wages. No contact, no updates and no appts made. Our provider is calling us to see if it’s fixed but no progress. I’m at a loss, has anyone reported to the ombudsman? It’s not good service at all
I made an appointment via Dodo, to have Fibre to the property in Stockton NSW. The call was 'dropped' to an overseas call centre. NBN arranged an appointment and attended this Tuesday 25.11.2025. The NBN technician described why some work was required before NBN could connect fibre to the house. I accepted that advice, then advised that work won't be completed and fibre connection would no longer be an option and not proceed. That was very clear to both of us. On Thursday 27.11.2025 I received a call from NBN, which came from an offshore call centre. I first explained what occurred and it was no longer progressing, though that was not my job to update NBN about the outcome of the technician's visit. Then the caller from NBN attempted to read me the reasons for 'this call will be recorded...' I interrupted to say this is not required. I'm not progressing as I had already explained it and why. She then said, "stop talking, stop talking, stop talking", at which point I hung up. I was not surprised by the aggression and ignorance. I am disappointed that the billions $ we've pumped into the farce that was 'sold' to us and the waste of our money - in a much larger scale than the BoM abuse of public funds and no doubt not within the legislation & regulatory framework that has been around for many decades - let's see if someone is gaoled for a misuse of tens of millions of $ - all public funds. How many houses could that build? I'm very disappointed that some of that NBN money is being spent on offshore call centres where customer service is nowhere near up to a standard that is acceptable, nor deserved by the Australian public who paid dearly for this 'thing' that will never be fully accessed by many of us in our lifetime. I say to you NBN 'leaders': your decisions invite shame upon you. In the view of a great many Australians, your reputation was not good. If this is the best you can do to bring fibre to the homes of Australian's, more shame on you.
Has to be the worst Government department ever. Imagine being able to make terrible customer decisions with a complete lack of customer focus and then just blame the RSP. Had my NTD replaced with a 1 Port unit even though I had a 4 port unit previously and had used more than 1 Port The Tech had 4 port unit available (I even opened the box and held it). NBN's response, blame the RSP And now want to charge me $300. It beyond belief that you even have a customer service department with ridiculous decisions like that.
On signing up with My Mate the instructions which included my email were simple. As my phone was hard to read with broken gorilla glass would you send any info via email.The result was all info sent to phone none to email. It was hard to get the problem across to anyone so I did some investigating myself. The email was incorrect. That's when I went to Trustpilot and read the reviews, that confirmed my concerns. The person I spoke to (Eric, not sure)at My mate was very helpful and sympathetic in closing my account and returning my money less $10 for the sim card they had sent. If My Mate had employees with similar work ethics there maybe not so many problems.
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NBN Co Limited is an Australian government-owned corporation tasked to design, build and operate Australia's National Broadband Network as a monopoly wholesale broadband provider.
