On signing up with My Mate the instructions which included my email were simple. As my phone was hard to read with broken gorilla glass would you send any info via email.The result was all info sent to phone none to email. It was hard to get the problem across to anyone so I did some investigating myself. The email was incorrect. That's when I went to Trustpilot and read the reviews, that confirmed my concerns. The person I spoke to (Eric, not sure)at My mate was very helpful and sympathetic in closing my account and returning my money less $10 for the sim card they had sent. If My Mate had employees with similar work ethics there maybe not so many problems.
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NBN Co Limited is an Australian government-owned corporation tasked to design, build and operate Australia's National Broadband Network as a monopoly wholesale broadband provider.
