I made the rookie mistake of choosing the wrong car in the app when I parked today. I didn't realise this mistake for several hours and was really worried about getting a fine.
I used the chat feature in the app. It was so easy to use and very quick to get hold of someone. Heidi came to save the day and said they would correct the mistake, and advised me to double check in future, I have also checked the default car her her guidance and it was definitely the wrong one! Silly me.
Fantastic service, really easy to use app. Would recommend.
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As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them.
We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites
Our colleagues are professional and helpful. They really care about delivering great customer service.
Many of our car parks are linked via a helpline to our 24/7 national operations centre.
We’ve a broad range of products and services, so we can help customers and businesses alike.
We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source.
Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
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