I've been a member for almost 30 years, and I used to be proud of that as a fact, but no more.Their dispute team is the main reason I feel this way, which is problematic from the top down.In detail, I had a dispute that wasn't too complicated, so I expected another prompt provisional credit and the closing of my dispute, instead, the case was closed for insufficient evidence. Immediately, after receiving this letter I called Walmart, the disputed company. Because they never disputed the hold put on an error made, they gave me their transaction number, releasing the hold. The reason I filed the dispute was the amount of time it was taking, not any discrepancies, yet, my case was closed.This was so simply done I had to ask the investigator's manager, India Hood, for details of their investigation.She said, she couldn't find any details of an investigation, yet, after giving me my initially deserving provisional credit, they stated that they were continuing to investigate a closed case, which didn't allow me to buy anything else from Walmart online until they've finished their undocumentedinvestigation. Obviously, this was their vindictive way of prolonging my dispute through, immorality, unprofessionalism, and incompetence.Mostafa Foluke'.
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Williamston. Serving employees in the state of North Carolina.
