Review Time
My uncle died, went with my aunt to handle the business, had to return 5 times. A lady names Blessl Barbour talked to my aunt like she was a child. She did not want me involved, in the decision making. Uncle had secret accounts, they lied and told my aunt after getting a letter from the courts, she could see the accounts. We are here now visit #5, they stalling I cant figure out why! We still cant see until we get a letter of Administrator...why were we not told this on visit 1. Ruth and Blessel on Vandora need to go back to training. Another question, why yall allowing married people to open accounts w/o beneficiary or pod? For that matter why is anyone allowed to do this! Let me give proper credit to the last Lady we spoke to, she knew what the form was, dont remember her name but she is to the left of Ruth when facing Ruth's office. It was almost like they did it on purpose
My uncle died, went with my aunt to handle the business, had to return 5 times. A lady names Blessl Barbour talked to my aunt like she was a child. She did not want me involved, in the decision making. Uncle had secret accounts, they lied and told my aunt after getting a letter from the courts, she could see the accounts. We are here now visit #5, they stalling I cant figure out why! We still cant see until we get a letter of Administrator...why were we not told this on visit 1. Ruth and Blessel on Vandora need to go back to training. Another question, why yall allowing married people to open accounts w/o beneficiary or pod? For that matter why is anyone allowed to do this! Let me give proper credit to the last Lady we spoke to, she knew what the form was, dont remember her name but she is to the left of Ruth when facing Ruth's office. It was almost like they did it on purpose
Been with SECU for over 20 years. Recently lost my job last year and was unable to pay off my SALO account and credit card. My SALO account was charged off so therefore I was told in a letter that I would have limitations to my account. Tried to go online to view my account and they took away my rights to do that. I was under the Second Chance program and got a text saying I will no longer be receiving text messages. So therefore I didn't get the alert that I had items trying to clear. I contacted the Operations Center and I was informed that they closed my checking account .So therefore I couldn't put money in my account to clear the items. The remainder money in the account was moved to my savings to close my checking. I was also told that whatever tries to come thru will be rejected and I would not be charged for NSF fees. I had this conversation recorded. 2 days later I had learned that I was charged $60 in NSF charges. I called the Hillsborough branch where I originally opened my account in 1994 and questioned why when the account was closed. I was told it was not closed. I told them it was closed and that is why I couldn't make a deposit. Then we went over dates of correspondences that they have sent me. I was given 15 days to pay a balance or I would have limited access to my account but not closed. It was dated February 5 and my checking account got closed on the 18th. They couldn't give me proper explanation what happened and also why I was told my account was closed. That conversation was recorded as well. I was placed on hold for a manager. I was on hold for a long time and eventually the manager Tyretta came to the phone. She also told me the account was never closed because they couldn't close it because I still had items trying to clear. But the lady who I spoke to at the Hillsborough branch prior to Tyretta had read a letter out to me that I was to be receiving soon that they closed my account but it's not closed??? So we are going back and forth about the closed and non closed account, charge off and that I am responsible for the $60 in which I refused to pay because I was not given accurate information and I wouldn't have been charged. I asked her about comprehension issues and she stated that I had the comprehension issue. She finally admitted that the person at the Operations center didn't close the account correctly. She refunded back the $60 and said she was going to put my account in a hold to debits status so that they would get rejected. Then she said ANYTHING that tries to come to the account will be rejected and my account will close. And I have that recorded. Well I had filed my taxes a few days prior to them closing my account and the IRS will not allow you to change financial institution once refund is submitted. So my refund arrived February 25 in which my account was closed. The refund was supposed to have been rejected and sent back to the IRS but the credit union opened back up my checking account to deposit the funds so that they can take the charge off amount from the SALO which was most of my refund. I had already told the Hillsborough location that I would pay the advance back once I get a job but Tyretta acted like it didn't matter because it was charged off but it still had to be paid. So therefore they knew I had a refund coming and it appears to me that they never closed the account so that they can receive the refund. So the credit union was deceitful which is cruel. I didn't mind making payment arrangements. I had talked to that branch several times and they were aware of my situation and didn't off a resolution. They just sent correspondences in the mail telling me I need to comply within so many days from the date of the letter in which I was never given. SECU is a horrible place to bank. They've made changes supposedly for the better but instead the worst. When changes were being made I had difficulty balancing my account because of how they had items in activity for a long period which was not giving you a more accurate balance. One day I will be in the negative for some unknown reason because there was no paper tail. And them the next day you have a positive balance without that paper trail. My money was always off as if they were stalking money. And other members had complained about that same issue. I'm glad that I bank at another credit union.
If you want to travel back in time to a place where ACH is almost impossible and you can expect 8 business day and 10-11 day calendar holds on corporate checks. They have no business holding customers money hostage for a week and a half. Don't get me started on the archaic platform and 15 day bill pay policy or the low rates when compared to other credit unions. I do not think a worse credit union exists.
I've been a member for almost 30 years, and I used to be proud of that as a fact, but no more.Their dispute team is the main reason I feel this way, which is problematic from the top down.In detail, I had a dispute that wasn't too complicated, so I expected another prompt provisional credit and the closing of my dispute, instead, the case was closed for insufficient evidence. Immediately, after receiving this letter I called Walmart, the disputed company. Because they never disputed the hold put on an error made, they gave me their transaction number, releasing the hold. The reason I filed the dispute was the amount of time it was taking, not any discrepancies, yet, my case was closed.This was so simply done I had to ask the investigator's manager, India Hood, for details of their investigation.She said, she couldn't find any details of an investigation, yet, after giving me my initially deserving provisional credit, they stated that they were continuing to investigate a closed case, which didn't allow me to buy anything else from Walmart online until they've finished their undocumentedinvestigation. Obviously, this was their vindictive way of prolonging my dispute through, immorality, unprofessionalism, and incompetence.Mostafa Foluke'.
I have been with secu for close to 40 yrs. It was great until about 7 yrs ago. Since, I have experienced fraudulent and suspicious activity. Each time I have a problem with money deducted fraudulently, it takes weeks to resolve and it always costs me, not secu. I recently noticed a double deduction within 5 mins & notified secu immediately. It was too late to stop the payment. It took 15 days to get a refund. In the past, Ive had my direct deposit moved to an unknown, online acct, without my knowledge or permission. The first time, I received a letter in the mail from secu, but it was too late to save my deposit. The 2nd time, I never received a letter. How is that possible? That required an OIG investigation, which took weeks but I wasnt allowed to know their findings. These long waits lead to late payments and damage to my credit report. Recently, I had a negative balance of $1321.00 . I did not have overdraft protection, so why wasnt my purchases declined the night before, when I knew my balance and it was showing as my balance. I went to my app and saw 6 separate purchases on my transactions that were deducted twice. Within one hour, the second transactions vanished. Im not accusing anyone of wrongdoing, It could be human or computer error. Yet, the negative balance were the exact amount of the double deductions. My local branch staff are kind and professional, but after hours at the operations center, I ve encountered rudeness and unprofessional issues. My shares acct has even been accessed and deducted! Somehow, each time when thres a conclusion, my claims have been proven correct and truthful. I ve been forced to borrow money to survive when waiting for my funds to be returned. Even when a reputable business refunded my money, it appeared in transactions but I was told I could not access it until secu was sure they had their money back! Again, I begged them not to pay it but my request was denied. I did all the work, making calls to the business to get my refund because a rep told me if I filed a dispute, it could take 14 days to get a refund. When I called when it was returned in my transactions, I was informed it could take 15 days because I couldn't get my money, until secu got theirs. I have reached out to management in tbe past and I was impressed with their concern. Not so much in the present. I am guilty until proven innocent. If anyone uses secu, I hope u are a mathematical wizard with knowledge of how criminals operate. There is something bizarre going on @ secu and I intend to do all I can to ensure a forensic audit. Its one thing to have money missing from my acct, but how do u put a price on credit damage, late fees and being forced to borrow money to survive until u see a refund. I intend to find the answer ro that question! If it is proven I am wrong about a negative balance, I will admit it. You will never get an admission from secu when they are proven wrong.
Amber from the Asheville team helped me with all of my issues today. I am legally blind was unable to log into my account on my own. She helped me do that. I also had a fraud alert and she helped me fix that. She stayed on the phone with me while I went to a third-party website to add funds to an account That I needed to do for a family member to make sure that my account would work. She even stayed on the phone with me while I made an account with that website as well. She went above and beyond her call of duty today and deserves some kind of accommodation for all of her hard work. I had to change my password and my address and she walked me through step-by-step how to do it being legally blind makes things difficult. So she told me exactly where the buttons were to click on the website. She made my entire process effortless and solved all of my issues.
I was trying to close my joint account that I shared with my recently deceased husband. I spoke with a representative who was not only rude, but downright hostile, so much so, that I terminated the phone conversation. After taking a break from this conversation to calm down, I tried closing the account online, only to be advised to call a phone number, which I did. When doing so, I was advised that I must mail a hard copy of a notorized letter of intent to the credit union. My entire career was in customer service. I have NEVER experienced such a negative response from an establishment. I wholeheartedly recommend that one avoid this credit union at every opportunity.
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Williamston. Serving employees in the state of North Carolina.
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