Amber from the Asheville team helped me with all of my issues today. I am legally blind was unable to log into my account on my own. She helped me do that. I also had a fraud alert and she helped me fix that. She stayed on the phone with me while I went to a third-party website to add funds to an account That I needed to do for a family member to make sure that my account would work. She even stayed on the phone with me while I made an account with that website as well. She went above and beyond her call of duty today and deserves some kind of accommodation for all of her hard work. I had to change my password and my address and she walked me through step-by-step how to do it being legally blind makes things difficult. So she told me exactly where the buttons were to click on the website. She made my entire process effortless and solved all of my issues.
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Williamston. Serving employees in the state of North Carolina.
