Used to be a good option with great customer service. Now, they arbitrarily change loan products with no customer notice mid projects. They give a loan to use to do home renovations at a high interest rate and then after finishing the renovation, change loan products so the loan can't be refinanced into a new first mortgage as it has been numerous times before. Worst service ever. Completely unreliable. Customer service is zero. Just keep stating it is a new policy they just adopted (after doing business for decades the other way). Go elsewhere. You can't trust their business practices. The corporate office offered no assistance.
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Williamston. Serving employees in the state of North Carolina.
