I placed an order on January 17, 2026 on for a device and two packs of sticks. More than a week later, the order is still marked as “processing” with no shipping confirmation.I contacted Neafs multiple times through their website contact form and also sent several emails and message on Facebook but I have not received any response at all.At this point, there has been no delivery, no update, and no customer service communication. Very disappointing experience, especially for a paid order. I would not recommend ordering unless customer support and delivery reliability improve.
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A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
