I placed an order on January 17, 2026 on for a device and two packs of sticks. More than a week later, the order is still marked as “processing” with no shipping confirmation.
I contacted Neafs multiple times through their website contact form and also sent several emails and message on Facebook but I have not received any response at all.
At this point, there has been no delivery, no update, and no customer service communication. Very disappointing experience, especially for a paid order. I would not recommend ordering unless customer support and delivery reliability improve.
Claim your business profile now and gain access to all features and respond to customer reviews.
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
