Neakasa needs to do a better job of making their return policy clear. I printed out a shipping label today through UPS because they said I'm on the hook for return shipping (the odor control was not sufficient). Return shipping cost over $80! If I had known return shipping was that much, I would not have gambled with a product I wasn't sure would work for my cats in the first place.They really need to be more transparent about how much return shipping may be up front, or not offer free shipping so customers understand the potential scale of shipping costs because it's ridiculous to be out $80+ for a product I don't get to keep because the advertised features didn't deliver in my case.I am a federal employee currently working without a paycheck due to the shutdown. I bought this litter box before the government shutdown happened, and after it didn't live up to my expectations I decided it was best to get my money back since I am not getting a paycheck in the near future. But Neakasa showed no consideration for my situation and I'm out $87 for a litter box that didn't work for my situation.
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Neakasa, formerly known as "Neabot", was established in 2017 as a leading innovator of smart cleaning technology under Genhigh. Our mission is to simplify and elevate people's lives by providing top-of-the-line smart cleaning solutions. Our current product lines include Pet Cleaning, Floor Cleaning and Personal Care and Cleaning.
