The service from the helpline is very disappointing. The web chat is unhelpful, and when I called, I encountered issues spending my points at the store during my smart shop. I rely on the app for barcode scanning, but it wouldn’t let me use my points. I requested a physical card, and although I was told it would be ordered, it's been 13 days with no updates. I’ve tried the web chat multiple times, but no one has been able to assist me. The level of service provided is truly unsatisfactory.
Claim your business profile now and gain access to all features and respond to customer reviews.
Collect and spend Nectar points online and on-the-go.