Review Time
I have been chasing nectar for over 18 months now for 3x points they offered as a promotion for booking a holiday through TUI.
They've repeatedly fobbed me off, telling me its going to be credited to my account and then when I call again they start the whole process from the beginning again asking for evidence and screenshots. I also recently went to Japan and have 30k pending points from a promotion Nectar offered with Expedia for 8x points. Maximum of 120 days to appear in your account and shock 5 months on they still haven't been credited to my account either.
Nectar are a total disgrace, blatant breach of contract, false advertising and taking advantage of customers.
I have been chatting with nectar customer service on X platform for few days. a simple thing that they needed to check and allocate Argos points to my nectar account. I wasted so much time and at the end I had to give up because the customer service drove me crazy by their silly questions and passing me like a football to Argos. at the end they are saying at the time of purchase Argos had a wrong NECTAR account number, therefore I am not entitled to the 1845 points after spendin £400 with Argos. I am going to get rid of the nectar account.
Unacceptably poor service experience. Just eight hours after activating my card through the app, my email information was compromised due to their system. I received a message from a scammer pretending to be the company, attempting to lure me to a fraudulent site. I forwarded the message to their designated email for reporting scams as instructed on their site. The following day, I called the support team to express my concerns. The representative seemed to lack knowledge or understanding regarding my worries about their security and the data breach. She insisted that they had NO email for reporting scams, which heightened my fears about their website potentially being compromised. She told me to submit a screenshot of the scam email via LiveChat and mentioned she would consult a supervisor. Then, unexpectedly, the call was disconnected. LiveChat turned out to be equally frustrating, with an agent who seemed robotic, used scripted responses, and failed to address my questions. I was informed that I hadn’t shared my issue when I had, and instructed to send screenshots, only to be told later that they couldn't do anything with them. After some contradictions, I was informed that they actually do have an email for reporting scams, which I confirmed by sending a screenshot from their website. I have received no explanation or reassurance regarding the data breach, leaving me in the dark about how much of my data was at risk. The company exhibits a troubling lack of security and fails its customers significantly. I was eventually told by the agent that a “manager” would call me within 24 hours. I never received that call, which was not surprising. This is the lowest tier of customer service and needs to be addressed.
I booked a holiday through a rewards website because they were offering 4x points for this. The total cost of my holiday and additional extras was £1200, so I was eager to earn those extra points. After returning from a fantastic holiday, I reached out to the rewards service about the missing points. They informed me that I needed to wait at least 4 months, which I did, but still no points appeared. Upon following up, they claimed I hadn't booked through them, which was false. I requested proof of this, but since then, the service has ignored my inquiries.
The service from the helpline is very disappointing. The web chat is unhelpful, and when I called, I encountered issues spending my points at the store during my smart shop. I rely on the app for barcode scanning, but it wouldn’t let me use my points. I requested a physical card, and although I was told it would be ordered, it's been 13 days with no updates. I’ve tried the web chat multiple times, but no one has been able to assist me. The level of service provided is truly unsatisfactory.
I enjoy shopping at the company, but I've noticed a lack of product availability in the afternoons. Each time I shop online, I receive items that are not fresh and have a short shelf life. Additionally, I'm not consistently getting the promised rewards points, especially during special promotions like the current holiday season. The customer service has been very lacking. I cannot recommend this service.
My experience has been terrible. The level of incompetence is staggering, and the disregard for customers is clear. I spent over a month trying to resolve issues with points they failed to credit, and I was misled repeatedly. When they finally addressed my concerns, there was no compensation or apology, just more lies about payment dates. They completely ignored my responses. The service is not competitive without this points system, and I'm seriously considering changing my grocery provider. The management should be ashamed.
The opt-in prices on the app are not working at my local store. Unfortunately, the customer support team is not helpful, and reaching customer service requires sending a letter, which is inconvenient. Overall, the service feels very outdated.
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