Unacceptably poor service experience. Just eight hours after activating my card through the app, my email information was compromised due to their system. I received a message from a scammer pretending to be the company, attempting to lure me to a fraudulent site. I forwarded the message to their designated email for reporting scams as instructed on their site. The following day, I called the support team to express my concerns. The representative seemed to lack knowledge or understanding regarding my worries about their security and the data breach. She insisted that they had NO email for reporting scams, which heightened my fears about their website potentially being compromised. She told me to submit a screenshot of the scam email via LiveChat and mentioned she would consult a supervisor. Then, unexpectedly, the call was disconnected. LiveChat turned out to be equally frustrating, with an agent who seemed robotic, used scripted responses, and failed to address my questions. I was informed that I hadn’t shared my issue when I had, and instructed to send screenshots, only to be told later that they couldn't do anything with them. After some contradictions, I was informed that they actually do have an email for reporting scams, which I confirmed by sending a screenshot from their website. I have received no explanation or reassurance regarding the data breach, leaving me in the dark about how much of my data was at risk. The company exhibits a troubling lack of security and fails its customers significantly. I was eventually told by the agent that a “manager” would call me within 24 hours. I never received that call, which was not surprising. This is the lowest tier of customer service and needs to be addressed.
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