Why can't I give it a zero rating?
I've been using nectar for at least fifteen years, all for the same thing. Purchases on ebay, collect the points & spend those points at Sainsburys. So I know what I'm doing given the amount of time I've been doing this. Occasionally, the nectar app doesn't register the points from my purchases, so it always takes hours trying to deal with those at the Indian helpdesk who clearly are not there to help, just to hinder.
Today is particularly bad. The first guy I spoke to said there was a technical error as to why I didn't get the email, but four purcheses were on the system for the date in question & that I will get my points in seven days. I informed him there were six purchases, not four, so he then said there were none on the system & so no points! He then cut me off & I went through to someone else who then denied everything, claimed I used a different app &/or closed the browser in the middle of the purchase, then refused to put me through to her supervisor.
So my six qulifying purchases first became four, then zero & all apparently due to my incompetence.
It takes so much time & effort dealing with this strife, that it is no longer worth the effort. I've therefore just closed the nectar account, which you have to do by ringing them. Can't be done online. I just spoke to someone who was clearly in India & they couldn't speak English very well.
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