I have encountered the worst customer service imaginable, not just in banking. It's nearly impossible to reach someone knowledgeable; instead, I find myself being transferred endlessly, with no one providing answers. If I do receive information, it often turns out to be incorrect. My emails go unanswered, and when I call customer service, I often get disconnected or sent back into the queue after explaining my issue. Even the feedback department seems ineffective. I am baffled that this bank continues to operate. If I ever manage to retrieve my funds, I will close my account immediately.
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Nedbank Group is one of the largest financial services groups in Africa offering wholesale and retail banking services as well as insurance, asset management and wealth management solutions through its frontline clusters, namely Nedbank Corporate and I...