We experienced a delay of about a week for someone to come out, and when the technician arrived, he informed us that it wasn't repairable. The replacement took another week to arrive, leaving us without a washer for two weeks. 🤷♂️ We chose the same model for the replacement, which has a different reference number but is essentially the same as the old one. I had to pay £450 as it was considered an upgrade, which seems unreasonable given it's the same machine. I hope for your agreement when I request a refund!
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NEFF develops and produces home appliances for people with a passion for cooking who appreciate functionality, design and ease of use. Founded in 1877 in Bretten in Germany, today the company is one of Europe’s leading manufacturers of built-in appliances. The product range covers all the modern kitchen appliances, including ovens, hobs, extractor hoods, refrigerators and freezers, dishwashers and automatic coffee makers. For 140 years NEFF has seen the user as the most important part of the kitchen. The brand continuous to set new standards with inspired ideas, especially in its core competence areas of cooking and baking. The CircoTherm® hot air system, Slide&Hide® as the only fully retracting oven door and the effortless TwistPad® single-knob controls. Since 1982 NEFF has been part of BSH Hausgeräte GmbH with headquarters in Munich.See more
