We have a dishwasher that was installed in June 2025. In October it started to leak steam around the top of the door. This was first reported to NEFF on 17 November. We have now had 4 engineers visits (one of whom seemed intent on finding where the fitter had not installed it correctly rather than identifying the issue with the machine). At the last visit, the engineer confirmed it had been installed correctly but he had to send a report back to HQ. After a week I chased NEFF HQ to be told how sorry they were but that they had to wait 2 weeks or so to get a response from Germany before they could do anything else. Therefore we have now have a dishwasher that was less than 4months old when it started leaking and we have not been able to use for 3 months while NEFF go through their internal processes to find a solution. They appear to have totally missed the element of customer service and finding quick solution for us rather than worrying far more about issues at their end. Based on this experience I would use anybody but NEFF for their total lack of consideration for their customers.
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NEFF develops and produces home appliances for people with a passion for cooking who appreciate functionality, design and ease of use. Founded in 1877 in Bretten in Germany, today the company is one of Europe’s leading manufacturers of built-in appliances. The product range covers all the modern kitchen appliances, including ovens, hobs, extractor hoods, refrigerators and freezers, dishwashers and automatic coffee makers. For 140 years NEFF has seen the user as the most important part of the kitchen. The brand continuous to set new standards with inspired ideas, especially in its core competence areas of cooking and baking. The CircoTherm® hot air system, Slide&Hide® as the only fully retracting oven door and the effortless TwistPad® single-knob controls. Since 1982 NEFF has been part of BSH Hausgeräte GmbH with headquarters in Munich.See more