Avoid this company if you expect them…
Avoid this company if you expect them to take responsibility for their own mistakes.
On 17 February 2026 I purchased a canvas print for €232.78 (Invoice #1687).
When the order arrived, the painting was not the one I ordered. I contacted the company immediately and sent photos. They confirmed that they had made the error.
Instead of correcting the mistake, they demanded (in multiple emails) that I pay an additional £100 for them to send the correct painting and refused to arrange collection of the incorrect one.
So their solution to their own mistake was simple: the customer pays more money.
After multiple emails attempting to resolve this reasonably, they still refused to take responsibility. I have now opened a credit card dispute to recover the payment.
Mistakes happen in business. What matters is how a company fixes them. In this case the responsibility was pushed entirely onto the customer.
I strongly recommend purchasing from a company that stands behind its products and customer service.
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Neibac, leader nella vendita di Tele per arredamento con design moderni per arrichiare gli interni delle vostre abitazioni. Grazie alla qualità dei prodotti si sta espandendo in tutta Europa. Una tela non riempie una stanza, la cambia ! Prova anche tu la qualità dei nostri prodotti
