neimanmarcus.com

1.4
1.4 Based on 292 reviews

Shop fashion's top names for women, men, and kids. Plus, check out beauty's best brands, designer jewelry, luxurious decor, and distinctive gifts for any occasion....

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Cathy Butler
A Terrible Customer Service

A years ago, I bought skin care products from BH store. La Prairie counter sale person made mistake for my products when I placed order on the phone. I want to return the wrong products when I pickup from the store and credit back, but sale person refused for me to return so I made a compliant to the manager on the phone. Next day, store customers service person called me, she seems want to apologize, but her sounds like she was a boss and talking to me as her employee which was very unprofessional and rude. That was very terrible for a customer service person to made customer more upset about her attitude. NM needs to provide a good training program to their employees, I hate to see this great store to deserve for NO start.

1
Date of experience: Mar 05, 2020

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Business Details

  • Shop fashion's top names for women, men, and kids. Plus, check out beauty's best brands, designer jewelry, luxurious decor, and distinctive gifts for any occasion.

  • language https://www.neimanmarcus.com

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