neimanmarcus.com

1.4
1.4 Based on 292 reviews

Shop fashion's top names for women, men, and kids. Plus, check out beauty's best brands, designer jewelry, luxurious decor, and distinctive gifts for any occasion....

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Average Rating

1.4

/
5

292 Reviews

5 Star
9%
4 Star
1%
3 Star
1%
2 Star
4%
1 Star
85%

All Reviews

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Review Time

Alexander Smith
Frustrating Experience with My Order

I ordered a pen from their website, and days later when I checked the order status, I found out they had canceled it. Apparently, this model is no longer available. The support team didn't offer any real help either. If it's not obtainable, why is it listed on the site? I expected them to have it in stock if they're selling it. Placing an order online is a legally binding agreement, which the company failed to honor while quickly taking my payment. I'm very disappointed and won't be ordering again!

1
Date of experience: Dec 05, 2025
Connor Bell
Ordered a pen, but faced cancellation...

I placed an order for a pen from their website, only to find out days later that the order was canceled. They don't produce that model anymore. The second-level support team didn't help at all, saying it wasn't their issue. If the item isn't available, why is it listed on the website? I expected better stock management from them. An online order is a contract, and this company failed to fulfill it while quickly taking my payment. I won't shop here again!

1
Date of experience: Dec 04, 2025
Meredith Cooper
Goodbye, this store is disappointing!

I wish I could leave no stars; they deserve none! I bought two watch winders, both were defective. They replaced one but took too long to ship the other, causing delays. They offered a price guarantee but then informed me they don't stock that item anymore. After trying to return the other winder, I received an RMA with a long wait for my refund. I faced numerous delays and excuses. I would never recommend shopping here unless you want frustration during the holidays!

1
Date of experience: Nov 30, 2025
Andrée Wright
Order cancellation without notice...

My order was canceled without any notification or reason given.

1
Date of experience: Nov 24, 2025
Naomi Baker
Missed opportunity with a purse...

I received an email stating a purse I wanted was on sale. I clicked the link immediately, but it was already out of stock. It did come back five hours later, but at full price. Searching online still shows it as on sale, but the link shows the regular price. This feels misleading and disappointing.

1
Date of experience: Nov 24, 2025
Madelaine Taylor
Never shopping here again...

I ordered a dress that didn't fit and initiated a return. I never got confirmation that it was received, and a month later, it was sent back to me. When I called, they claimed it was worn, which it wasn't. I'm now stuck with an expensive dress I can't wear.

1
Date of experience: Nov 24, 2025
Odin Wright
Terrible customer service experience...

I ordered men's cologne with a free gift but only received the gift. When I called, I was told the order was canceled due to stock issues, and I wasn't notified. I'm currently on hold for over 11 minutes trying to reach a supervisor. This is not the high-end experience I expected. I might just choose another retailer instead.

1
Date of experience: Nov 22, 2025
Nelson Walker
Lack of customer support...

I've been waiting two months for a refund on an online purchase. I waited over an hour on hold and spent half an hour in an online chat without resolution. My next step is to dispute the charge because I see no other option.

1
Date of experience: Nov 10, 2025
Dane Foster
Never ordering from here again...

I placed a large order, but items arrived from different locations at different times. When returning some, I was told each item incurred a return fee, even though they were part of the same order. Absolutely unacceptable!

1
Date of experience: Nov 07, 2025
Mina Ross
Decline in store quality...

The store's service has declined! I bought expensive baby clothes and wanted them gift-wrapped, but was told there’s now a charge for that. The wrapping service was unprofessional, and the only ribbon available was black, not suitable for a baby gift. I was very disappointed.

2
Date of experience: Nov 04, 2025

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Business Details

  • Shop fashion's top names for women, men, and kids. Plus, check out beauty's best brands, designer jewelry, luxurious decor, and distinctive gifts for any occasion.

  • language https://www.neimanmarcus.com

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