Your last reply does not reflect what actually happened.One of your operators called me today. He spoke, and every time he finished and I tried to respond, he immediately interrupted me. This happened three or four times, and I was never allowed to finish a single sentence. That is why the call ended.This is not “unwillingness to engage.” I am sorry that I even have to remind you of basic manners and professional conduct. In any respectful conversation, when one person is speaking, the other waits and allows them to finish. Repeatedly interrupting a client is disrespectful and unacceptable.Now let’s be very clear about the facts: • I paid €610 one year ago. • After the payment, I was practically ignored for almost a year. I waited as number 25 in the call queue for hours, calls were dropped, and no one took responsibility. • Only after writing numerous negative reviews did I finally manage to receive two theory exam bookings. • I failed the last theory exam with four mistakes, which were clearly caused by extreme stress. That stress was not about the exam itself, but about the fact that after one year of fighting, wasting time and energy, I had finally managed to get an exam appointment. • Immediately after the exam, your response was not support, but: “Pay more or your order will be cancelled.”Please stop hiding behind words like “package,” “contract,” or “administrative status.”Contracts only have value when a company respects its commitments. You did not respect timelines, you did not respect the agreed location (Bergamo was promised, Milan was imposed), and you did not respect basic customer care.You claim no ultimatums were given. That is false. I was explicitly told that without additional payment, my order would be cancelled.I also want to stress that if I had gone directly to the Motorizzazione and registered independently, the total cost would have been around €300. Instead, I paid €610, and after one year, the only service I received was booking the theory exam twice. When I ask for at least a partial refund reflecting this difference, I am simply told that “refunds are not offered.”I am not asking for favors. I am asking for the service I already paid for — or a refund.Until you demonstrate responsibility with concrete actions, I will not make any further payments.
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