Your customer care team already contacted me. The logic presented during that call was very simple:
“If you don’t pay, your order will be cancelled.”
What order? What package? What contract?
After one full year of delays, silence, stress, and wasted time and energy, the only thing I managed to obtain from you was two theory exam bookings. That is the total “service” I received for €610 paid one year ago.
I reviewed my exam paper. I failed with four mistakes — very basic mistakes that clearly resulted from extreme stress. Do you know why I was under such pressure? Because after one year of fighting, complaining, and chasing responses, I had finally managed to get a theory exam appointment. The stress was not about the exam itself — it was about everything that led to it.
Now, instead of taking responsibility, your operator’s solution is simply: “Pay more or we cancel your order.”
Please do not refer to packages or contracts as if they justify this situation. A contract only has meaning when both sides respect their commitments. For one year, there was no accountability, no proper communication, and no real support.
I paid €610 and received almost nothing in return except stress and uncertainty. It is not acceptable to demand additional money under these circumstances.
If you truly want a constructive discussion, it must start with acknowledging the reality of what happened — not threatening cancellation as the first option.
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