I was suppose to be refunded more than what they actually did. They told me in 5 emails (because there is no customer service line to actually call) that it shows on the site that they were all refunded. The next one told me to list the item numbers when I had already done this multiple times which is time consuming, but that is what they are banking on. You not wanting to sit on their site all day long. The quality of items has declined and now I am more often then not receiving things either empty, damaged, missing and their answer is to look at the photos better, yet they are right in front of the item are too lazy to open it so we can see what is inside if any! As if again our time and gas doesn't matter to go return items that depending on location could be clear across town! I have had things that looked fine in photos and yet when I picked them up were missing a part/portion, which means the photos are either inaccurate or someone on the inside is stealing. If you do have a discrepancy with an item, they will NOT allow you to explain or just return it, they will allow you to say what the REASON was, however why do that if it does not matter and in the end the only option is RETURN WITH FEE! So even if you do not agree to the SAID FEE, YOU HAVE NO CHOICE or let it just go in time, in which you ALSO PAY A FEE, however if anything is THEIR FAULT like their site not being accessible for 4 hours and you lose items, WHY ARE THEY NOT ADDING CREDIT to accounts for their lack of either professionalism or CUSTOMER SERVICE! They are making a huge massive income off some things that should have been dropped at the GOOD will and FEES without permission other than they pull you into their TINY PRINT when you registered for an account!
Claim your business profile now and gain access to all features and respond to customer reviews.
Nellis auction is a local family business, in Las Vegas Nevada, that prides itself on a tradition of honesty, integrity, & hard work. We offer a wide variety of auctioning services including estate and automotive auctions, appraisals, non-profit/cha...
