Review Time
For about a year now, I've noticed that bidders are consistently exceeding the posted estimated prices for items. Most of these are returned due to the auction's return policies. The same items keep appearing, and I've noted the item numbers I bid on, only to find them listed again for days because someone seems to be toying with the bidding process. It's becoming tiresome to deal with individuals who don't fulfill their responsibilities, fail to accurately report damages, or check items for issues. I've received women's shirts instead of the new men's underwear I won in a bid. The common response I get is that they can't inspect everything. Once, this platform offered great auction deals, but now it feels more like a regular store. It's frustrating that bidders often overlook the additional fees and taxes that come with the final price.
I love Nellis Auction it’s much better than Macbid. NA items are in much better shape and if not you can return them. Their fees are reasonable and you have a good amount of time to p/u items. When picking up you are in and out of there in seconds!
company went down the toilet. seriously shady practices of inaccurate descriptions, they will describe non functioning merchandise as "working perfectly", the images they post purposely hide damage, particularly on tvs. They will title an auction with a brand and a stock image that have nothing to do with the item being bid on. TVs with broken screens now count as "exellent condition". absolute waste of time and money. They couldn't sustain by running an auction house so they resorted to scamming.
I've been bidding at Nellis auction for several years. I have purchased in excess of $100,000.00. I have enjoyed my experience until recently. It's to my understanding that when you win a bid, the money is taken from my account, when I arrive to pick up my items (3 chairs) they changed and decided and said I could have only 1 chair. Out of the last 20 items that I purchased, 10 items were miss labeled. 1. metal cutting saw, said minor damage. It was unusable.2. rumba vacuum, said new. didn't work.3. chainsaw was absolute garbage.4. 3 100' steel hoses, said new. All 3 were nonfunctional, leaked bad.5. chainsaw electric sharpener, said new, no missing parts. It was missing parts, I had to purchase from Amazon.6. oscillating heater/fan, said new. the off/on switch is broken.These are just a few.I drive 200 miles to Nellis, returning items is a waste of time.I have notified Nellis that I will no longer bid at their auctions. Like they really care
I was suppose to be refunded more than what they actually did. They told me in 5 emails (because there is no customer service line to actually call) that it shows on the site that they were all refunded. The next one told me to list the item numbers when I had already done this multiple times which is time consuming, but that is what they are banking on. You not wanting to sit on their site all day long. The quality of items has declined and now I am more often then not receiving things either empty, damaged, missing and their answer is to look at the photos better, yet they are right in front of the item are too lazy to open it so we can see what is inside if any! As if again our time and gas doesn't matter to go return items that depending on location could be clear across town! I have had things that looked fine in photos and yet when I picked them up were missing a part/portion, which means the photos are either inaccurate or someone on the inside is stealing. If you do have a discrepancy with an item, they will NOT allow you to explain or just return it, they will allow you to say what the REASON was, however why do that if it does not matter and in the end the only option is RETURN WITH FEE! So even if you do not agree to the SAID FEE, YOU HAVE NO CHOICE or let it just go in time, in which you ALSO PAY A FEE, however if anything is THEIR FAULT like their site not being accessible for 4 hours and you lose items, WHY ARE THEY NOT ADDING CREDIT to accounts for their lack of either professionalism or CUSTOMER SERVICE! They are making a huge massive income off some things that should have been dropped at the GOOD will and FEES without permission other than they pull you into their TINY PRINT when you registered for an account!
I have gotten items that were completely wrong, expired, broken or non-working, even though I only bid on 5 star items. Watever you do, do NOT throw out any packaging before you try the item.Today, I waited for almost an hour AFTER parking to finally get my items. Noone came to me. I had to find someone 4 times, the last time being the manager. (I may have made the internet, I was THAT angry). I only ordered simple items, nothing expensive or that requires power (lesson learned - see above). After this experience, I will not go there again. Best to avoid them and the hassle that comes with it.
You can get some great finds at Nellis Auction and at a fraction of the price. Some reviews state that parts are missing or item is not as described. Remember that the items from Nellis Auction are Amazon returns and the folks checking the items out are not experts in the items they are evaluating and they can't possibly catch everything. I have personally bought over 100 items from Nellis Auction and maybe returned close to 5% because of damage or inaccurate description but the 95% I did keep, was brand new (or close to it) and saved 25%-90% of the retail value if I would've bought elsewhere. This place is unique and is available to the general public. I only post because of the overall rating on trust pilot. Don't agree with it and this is a company that is trustworthy. If you do happen to get an item that you don't want for any reason, you can return it on the spot!
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Nellis auction is a local family business, in Las Vegas Nevada, that prides itself on a tradition of honesty, integrity, & hard work. We offer a wide variety of auctioning services including estate and automotive auctions, appraisals, non-profit/cha...
