Review Time
We contacted Nelsons to update my mother in laws Will. I was very impressed by the work carried out by their representative Skye. This was not an easy assignment as my mother in law was 92y old and hard of hearing. Skye was very professional throughout the process and explained everything in a way my mother in law was able to understand. Skye was also very helpful in providing additional information regarding the Probate process and where to find mre information. Based on the service we received I would not hesitate in contacting Nelsons to carry out work on my behalf.
I cannot express the relief and gratitude I feel to Nelson’s solicitors in dealing with my concerns. Ronny Tang could not have been more helpful and diligent to the detail of my case. I would absolutely use Nelson’s solicitors again and recommend Nelson’s to my family and friends.
My late uncle used Nelsons over many years and on his passing we decided to use them to help with his estate. The service we received from Nadia and the team was first class. Everything was clearly and concisely explained to us at each stage in what was a complex matter and we were regularly informed of any progress. No hesitation in recommending Nelsons for all legal matters
We contacted Nelsons to update my mother in laws Will. I was very impressed by the work carried out by their representative Skye. This was not an easy assignment as my mother in law was 92y old and hard of hearing. Skye was very professional throughout the process and explained everything in a way my mother in law was able to understand. Skye was also very helpful in providing additional information regarding the Probate process and where to find mre information. Based on the service we received I would not hesitate in contacting Nelsons to carry out work on my behalf.
Nelson's handled the conveyancing on my new house purchase.Lewis Pepper was thorough, professional & more importantly he kept us constantly updated with the process.Ive bought plenty of houses over the years & Nelson's was by far my best experience.
I have never felt the need to leave a negative review for any businesses prior to this. After what i've experienced, I thought i must share this to avoid any other persons from going through the same hardships and heartache i've had to go through. I had a very disappointing experience dealing with Nelsons Solicitors during the assignment of a commercial lease.The firm was appointed by the landlord, but I was required to pay the legal fees. What should have been a relatively straightforward lease assignment became extremely expensive and frustrating.The matter was handled by a partner of the firm, which made the overall experience even more surprising. Communication throughout the process was slow and often unresponsive. Draft documents frequently took a long time to come through, and when they did arrive many of them were not workable according to my own solicitors and had to be sent back for further revision. This created significant stress and delays for our project, not to mention additional costs and fees on my end outside the already massively inflated budget - thanks to their slow responses. What was most frustrating was the final cost. The bill came to around £14,000, which was far higher than what other professionals in the pharmacy sector had indicated would normally be expected for this type of commercial lease assignment - typically less than HALF that if not perhaps usually 1/3 or 1/4 of that cost - i know this for a fact as these were regularly dealt with by the other firm which i'm familiar with. This level of cost was not clearly indicated in advance. The explanation given was that there had been multiple revisions, however many of those revisions appeared to arise from issues within the earlier drafts which they did not complete properly themselves. It was difficult to understand how the level AND quality of work carried out could reasonably justify a bill of that size.Because the firm was acting for the landlord and the lease assignment had to go through them in order for the deal to proceed, there was very little ability to challenge the escalating fees without risking the project itself. By that stage we had already invested heavily in the transaction and had no realistic option but to proceed.Following completion, I later spoke directly with the landlord and was told that they had experienced similar difficulties with the same solicitor and had previously raised a complaint with another partner at the firm. Unfortunately, they indicated that nothing appeared to come of it. It is pretty shocking that the solicitor had to be chased multiple times to move things ahead as well throughout the entire timeline - from my perspective it certainly seemed like they couldnt be bothered with our project. Overall, the experience left me feeling that the costs were disproportionate to the work involved, and the level of service fell well below what I would expect from a professional legal firm. If it were possible to give zero stars, I would.Based on my experience, the lack of transparency and professionalism throughout this process means I will certainly not be returning to this firm or recommending their services to anyone we know. The matter was handled by a partner of the firm whose initials are S.S., which made the overall experience even more surprising.
Louise Scott was so good at explaining the process, keeping me informed of every step taken and perfect at reassuring me when things started to worry me. Going through a divorce is an extremely stressful time and I found her to be extremely understanding.
Would like to give zero but not allowed Nottingham litagation dept , accepted an insurer claim . I paid £3,600 upfront on the understanding the insurer would reimburse.The solicitor repeatedly told me not to speak to insurer as he could get better terms.All the while he knew having already worked with insurer that their terms were un negotiable.The solicitor continued running up charges £4,000+++ all knowing he had not signed terms and l would have to pay whole costs . Extremely poor work and only 2 letters wrote with a huge error for the above bill . In my opinion and experience the firm was dishonest
Having used Simpson Jones Solicitors in Derby several times and been more than happy with the service and costs, however, Nelson’s took them over and more than doubled costs.Absolutely diabolical way to run a business by frightening away all your loyal customer base.We had dealings with Nelson’s before and I can confirm the service received from them was far from satisfactory.I have made a complaint to them today on the telephone to be more or less told “sorry but we don’t care”Anyone reading this will have the same experience so STAY WELL CLEAR!
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Nelsons was formed in 1983 and we have since grown to become one of the leading law firms in the East Midlands with offices in Derby, Leicester and Nottingham, providing support and advice to businesses, individuals and families with their legal and investment needs.
We are recognised by independently researched publications, such as the Legal 500 and Chambers & Partners, and feature in The Lawyer’s UK 200 Annual Report of the UK’s largest 200 law firms.
Combining specialist expertise with outstanding service, we advise on:
For businesses
- Banking and finance
- Business agreements and contracts
- Business disputes
- Charity services
- Commercial property
- Commercial landlord and tenant disputes
- Construction and engineering
- Corporate services
- Debt recovery
- Education law
- Employment law advice
- Intellectual property
- Professional negligence
- Restructuring and insolvency
For individuals
- Accident and injury claims
- Children law
- Court of Protection
- Divorce and separation
- Employee rights
- House sales and purchases
- Independent financial advice and wealth management
- Inheritance disputes
- Landlord and tenant disputes
- Medical negligence
- Planning applications and appeals
- Property disputes
- Wills, probate and trustsSee more
