I ordered a gaming chair as a birthday gift through a marketplace, and it arrived a week late with no communication. To add to the frustration, they sent the wrong color. They couldn't even arrange for a collection, so I had to take the large item to the post office myself. When I requested the correct item, they refused and issued a refund instead. Communication was slow, and overall, there was a lack of customer service. I've reported their conduct to the marketplace. Avoid.
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