The instructions for closing my credit card were confusing, and the customer service was disappointingly slow. I was charged an annual fee due to the unclear process. When I reached out for help, the responses were generic and unhelpful. My request for escalation was denied, leading to a frustrating experience. I'm dissatisfied with the support I received and hope this issue is addressed.
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Neo is a leading financial technology company that’s building a more rewarding financial experience — empowering more Canadians to take control of their future.
We’re reimagining spending, savings, investments, and mortgages with intuitive, accessible financial tools that help customers get more value out of every dollar they earn, save, and spend.
Recognized as Canada’s #1 Startup by LinkedIn for two years in a row, we work with local retailers, large enterprises, and financial institutions to transform the future of financial services.See more