This is the most incompetent financial institution out there. I signed up for a credit card that can't be use for large transactions because their fraud team will automatically decline it. They then ask you to call where I'm put on hold for 3 hours. Afterwards they interrogate you like your commiting the fraud yourself. They ask you how many loans/credit cards you have with other banks. Even verifying all personal information isn't enough. If your not 100% accurate, they will tell you to call back. Can't you get this information from the hard credit check?What is the point of signing up for a credit card if you can't even use it? I know based on reviews that they don't reimburse you if fraud happens so I understand why they are so strict. But I'm being punished for being a customer which NO other banks do.Honestly stay away from this company because they will waste your time, stress you out just for doing something you can normally do any any of the top 6 banks in Canada.
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Neo is a leading financial technology company that’s building a more rewarding financial experience — empowering more Canadians to take control of their future.
We’re reimagining spending, savings, investments, and mortgages with intuitive, accessible financial tools that help customers get more value out of every dollar they earn, save, and spend.
Recognized as Canada’s #1 Startup by LinkedIn for two years in a row, we work with local retailers, large enterprises, and financial institutions to transform the future of financial services.See more
