I am very dissatisfied with this service. I've been a customer since 2022 along with my friends and family. In 2024, when they announced changes to credit limits, they reduced ours by about 30-40%, nearly half. Despite consistently paying on time and fulfilling our obligations, we were informed that this was a new policy affecting many customers. Recently, while I was traveling abroad for over a week, I called to notify them about making a payment since they had been contacting me during my trip. When I inquired about a resolution, the representative responded with an unhelpful attitude, simply telling me to pay the bill. I explained my situation and asked if I could schedule a payment for later, to which she sarcastically questioned my request. I have missed only one payment out of many that were on time. Their customer service has significantly declined. I plan to close my accounts with them after today. This is how they treat customers. I strongly advise staying away from this service; it’s unprofessional and dismissive.
Claim your business profile now and gain access to all features and respond to customer reviews.
Neo is a leading financial technology company that’s building a more rewarding financial experience — empowering more Canadians to take control of their future.
We’re reimagining spending, savings, investments, and mortgages with intuitive, accessible financial tools that help customers get more value out of every dollar they earn, save, and spend.
Recognized as Canada’s #1 Startup by LinkedIn for two years in a row, we work with local retailers, large enterprises, and financial institutions to transform the future of financial services.See more
