My initial order for a fragile item went smoothly, arriving undamaged and adequately packed, though it lacked bubble wrap. This was reassuring. Overall, it was a satisfactory transaction. However, my subsequent order of over 150 CDs was less fortunate, with about a quarter of the cases cracked and some inserts indented. The packaging wasn't terrible, as there was some bubble wrap inside, albeit of low quality. The box itself was quite flimsy, suitable for domestic shipping but not for international. The CDs were not properly secured away from the box corners, leading to expected damage. Many CDs were simply placed under bubble wrap rather than being individually wrapped. Given the extra "Packaging Fees" for larger orders, which are uncommon with other services, I had anticipated better protection. Pros: Quick shipping, an active community for support, reasonable fees, and good packaging for smaller items. Cons: The need to fund your wallet before bidding (though refundable) and high shipping costs for larger orders compared to other services. Previously, surface mail to the US was reasonable, but now it's not an option, and I found Neokyo's shipping rates significantly higher—at least 50% more than other proxies. Some services offer discounted rates, but Neokyo seems not to. Their UPS option is currently unavailable in my region, which is puzzling, as I used it with other services recently. They might be worth considering once UPS and surface mail return. However, even their surface mail rates are slightly higher than others I tested. I wish they offered a premium protective packaging option like some other services, as that would be a great addition. In summary, I would mainly recommend Neokyo for small orders, as their packaging for larger fragile items is subpar compared to competitors. They made some effort, but sturdier boxes and better item placement are needed. Currently, their shipping rates for larger orders to the US are quite unfavorable, and while I considered a lower rating due to this, it may not be entirely their fault. Once they improve their shipping options, they could be more competitive.
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