TL;DR: Shirts are good quality and customer service was able to correct all issues that were present as well as communicate in a timely manner.If you're international, you can expect your packages to take a while but that's not within Neomachi's control after shipping. While it will bear no part in the score for this review, it will act as a fair warning to any and all who do order outside of the EU. Be patient.I have ordered twice from Neomachi. My first order got here in a little over 2 weeks. No issues. Quality is good and cleaning instructions are on the tags for longevity. The second order unfortunately had some setbacks. It seemed to have been lost somewhere and I did not even receive a tracking number after almost 2 weeks. I reached out on one of the emails that the Neomachi team had used to reach out to me. After a few days of back and forth, they re-issued the order and a tracking number was made. They even went out of their way to manually update me via email on any new developments during this time.The items arrived finally after almost a month and the detail and quality is as good as the first order. Despite the problems that had occurred, everything was set right in the end.
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Neomachi is a cyberpunk/Japanese inspired apparel store that stands for high quality apparel, unique art, sustainability and a personal touch. They’re based in Amsterdam but sell their clothes all over the world.
Neomachi draws its inspiration from Japanese, anime, futuristic and retro inspired themes. The designs are made from scratch by real artists. The idea is to produce quality clothes that are cool enough to stand out, yet subtle enough to be wearable on a daily basis. The t-shirts, hoodies and sweaters are made from 100% organic cotton. See more
