I have been waiting for MONTHS for NEOMAILBOX.COM to answer my CUSTOMER SUPPORT REQUESTS. Their up-time as an email provider is very good, I’d give it a five star rating, HOWEVER, EVEN THOUGH I HAVE READ EVERYTHING I CAN FIND IN THEIR FAQ LIBRARY on the feature I need to use… I have A STRING OF UNANSWERED TICKETS that are preventing me from correctly understanding and using features that they offer. These tickets go back to 5/28/2025. I understand that sometimes A TICKET will get mis-filed or ‘Fall through the preverbal, ‘cracks’ in the system, it happens; but several in a row over a protracted length of time??? Having their help on understanding the missing or ‘cloudy’ details to enable me to correctly setup these features would be a great help to me. I have been floundering trying to get these features to work the way I think they are supposed to work, however, I’ve made NO PROGRESS toward what I am thinking is the purpose of this feature, a way to protect my email address from ending up being sold on the email address broker boards and suffering the resulting deluge of spam, etc, all because their Customer Support department is not responding to my support tickets that describe, as best i can, the details that I cannot understand enough in their documentation, to be effective in bringing about the desired result. I AM COMING TO THE END OF THIS YEAR’S SUBSCRIPTION WITH THEM AND I WILL PROBABLY JUST FIND ANOTHER EMAIL PROVIDER WHO IS RESPONSIVE TO THIER PAYING CUSTOMERS and NOT renew my subscription this year, even if it will cost me more money to subscribe to one of their competitors who support their paying customers when they are willing to do the reading and the work themselves if they could only have some help fully understanding the documentation provided. I’ve been with Neomailbox since 2016 and have only asked them for help a VERY few times. I’d say I have been an ideal customer for almost 10 years and I am only asking for what they say they will provide, response to a customer’s help ticket within two days. (I’m out beyond the two month range). There used to be an understanding in doing business with people, an unspoken code that loyalty, patience and understanding by a customer would be appreciated by the person who was providing the service… an unwritten code of mutual respect and appreciation. Seems as though Neomailbox is, for some reason, having difficulty making that work for some of their customers, especially this one, (as well as others whose reviews I have been reading). Somewhere out there is a company who abides by that code and I will redirect my time and efforts away from trying to work with Neomailbox and toward finding an email provider who still understands the laws of respect and reciprocity. END of REVIEW——————Two days after submitting the above review of TWO Stars i received an apology from the person who i am beginning to think IS the ONLY Customer Service person at Neomailbox and she must also wear tons of other ‘Hats’ as well. She is professional, personable, patient, knowledgeable, VERY helpful, most-likely ‘Sleep Deprived’…(this is not the first time she has come to my rescue from Switzerland during day-time hours in California)… and a gifted teacher/communicator. Where they were hiding her for the last two months is a mystery. In fact, the whole Neomailbox Customer Service response-time issue is a mystery. It is because of her that i have raised their ratings in my last two reviews. In my book, SHE gets a rating of FIVE STARS, so that averages the Neomailbox Upper Management rating of one or two Stars up to an overall rating of 3 ish. That has to be the only explanation i can imagine for the Neomailbox Customer Service response-time mystery.
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