Review Time
I had been a long-term customer with a .ch email address, but due to recent busyness, I didn't notice my email was full and missed the subscription renewal notification. I hadn’t accessed the admin portal for years, and the bill would have been there if I had kept my recovery email updated. This review serves as a warning about the lack of support responses and the harsh treatment in similar situations. Attempting to contact customer support for password resets resulted in either no response or a passive-aggressive reply directing me to log into the admin portal, with no follow-up despite my persistent efforts to seek help with updating my recovery email. Life can get in the way, and it’s frustrating that there’s no understanding from the service. I followed the limited guidance in their FAQs, ensuring I read through them first as they claim they won't reply if the answers are already there. When I reached out separately about the admin portal issues as suggested, I received no response and my account was disconnected. This makes it extremely challenging to remain a customer, even if one wishes to. I cannot recommend this service.
I had been a customer with a .ch email address for many many years, but recently I was very busy and didn't notice my email had filled up and I therefore did not get the subscription renewal email. I hadn't logged in to the admin portal for years and the bill would have been in there... had I kept my recovery email up to date. This review is a cautionary tale to expect minimal support replies and no mercy if you find yourself in a similar situation. Contacting customer support about resetting passwords etc results in either no reply, or a passive aggressive one about logging into the admin portal and no followup, even though as a customer I was clearly having trouble and myself being persistent about following THEM up, asking for help with re-doing the recovery email. Heaven forbid that a customer gets sick or busy caring for others AKA life happens. I followed the sparse information in their FAQs, even checked to ensure I had read that information first as they say they don't reply if the answer is already in there. So I did contact support separately about the admin portal issues as advised, but all I got was radio silence and my account disconnected. All that makes it very difficult to remain a customer even if someone wanted to. I absolutely do not recommend using this service.
Dear Neomailbox SupportI’m writing to report an issue with our Neomailbox service. The renewal period passed, and the service stopped working. We paid for a 2-year renewal, but the mailbox is still inactive.We reached out to your support team, but unfortunately, we haven’t received any response. As a result, we’ve effectively lost the amount paid for two years of service.Could you please look into this matter urgently and help restore the service or process a refund?Thank you for your attention.Best regards,MA
I have been waiting for MONTHS for NEOMAILBOX.COM to answer my CUSTOMER SUPPORT REQUESTS. Their up-time as an email provider is very good, I’d give it a five star rating, HOWEVER, EVEN THOUGH I HAVE READ EVERYTHING I CAN FIND IN THEIR FAQ LIBRARY on the feature I need to use… I have A STRING OF UNANSWERED TICKETS that are preventing me from correctly understanding and using features that they offer. These tickets go back to 5/28/2025. I understand that sometimes A TICKET will get mis-filed or ‘Fall through the preverbal, ‘cracks’ in the system, it happens; but several in a row over a protracted length of time??? Having their help on understanding the missing or ‘cloudy’ details to enable me to correctly setup these features would be a great help to me. I have been floundering trying to get these features to work the way I think they are supposed to work, however, I’ve made NO PROGRESS toward what I am thinking is the purpose of this feature, a way to protect my email address from ending up being sold on the email address broker boards and suffering the resulting deluge of spam, etc, all because their Customer Support department is not responding to my support tickets that describe, as best i can, the details that I cannot understand enough in their documentation, to be effective in bringing about the desired result. I AM COMING TO THE END OF THIS YEAR’S SUBSCRIPTION WITH THEM AND I WILL PROBABLY JUST FIND ANOTHER EMAIL PROVIDER WHO IS RESPONSIVE TO THIER PAYING CUSTOMERS and NOT renew my subscription this year, even if it will cost me more money to subscribe to one of their competitors who support their paying customers when they are willing to do the reading and the work themselves if they could only have some help fully understanding the documentation provided. I’ve been with Neomailbox since 2016 and have only asked them for help a VERY few times. I’d say I have been an ideal customer for almost 10 years and I am only asking for what they say they will provide, response to a customer’s help ticket within two days. (I’m out beyond the two month range). There used to be an understanding in doing business with people, an unspoken code that loyalty, patience and understanding by a customer would be appreciated by the person who was providing the service… an unwritten code of mutual respect and appreciation. Seems as though Neomailbox is, for some reason, having difficulty making that work for some of their customers, especially this one, (as well as others whose reviews I have been reading). Somewhere out there is a company who abides by that code and I will redirect my time and efforts away from trying to work with Neomailbox and toward finding an email provider who still understands the laws of respect and reciprocity. END of REVIEW——————Two days after submitting the above review of TWO Stars i received an apology from the person who i am beginning to think IS the ONLY Customer Service person at Neomailbox and she must also wear tons of other ‘Hats’ as well. She is professional, personable, patient, knowledgeable, VERY helpful, most-likely ‘Sleep Deprived’…(this is not the first time she has come to my rescue from Switzerland during day-time hours in California)… and a gifted teacher/communicator. Where they were hiding her for the last two months is a mystery. In fact, the whole Neomailbox Customer Service response-time issue is a mystery. It is because of her that i have raised their ratings in my last two reviews. In my book, SHE gets a rating of FIVE STARS, so that averages the Neomailbox Upper Management rating of one or two Stars up to an overall rating of 3 ish. That has to be the only explanation i can imagine for the Neomailbox Customer Service response-time mystery.
I have been unable to send/forward emails for quite a while now using my Motorola phone. I sent a message to support when I got my new phone several months ago but never heard anything back.I have done everything in the faq's.and still have been unable to get anything. I have been with Neomailbox for several years and have been pleased with the service until about a year ago. Sadly, if customer service does not improve, I will cancel my subscription.
I have had weeks of difficulty loading my Inbox and emails to the service contact have been ignored. I have thousands of accumulated emails over years with Neomailbox and, at best, can only access some of the most important ones by doing a search from the sent-mail folder. This is unacceptable and incredibly disruptive. Indeed, it gives the impression of Neomailbox as a company having failed and almost ceased operating. Please correct this problem and provide a way of downloading all messages offline for preservation, as the service is clearly unreliable.
For the first time in a decade, I was unable to login to my emails. I have contact their "support" system which is by email only 10 times. They keep sending emails about changing the Control Panel password. I HAVE NO PROBLEM GETTING INTO THE CONTROL PANEL. As I have told them numerous times, I did what they said..changed the password to the webmail but it stll doesn't work.I have been unable to login since February 7th.
Good security, reliable most of the time, however, customer support needs to IMPROVE!!!, They can’t even post an outage on their website and i waste FAAAR TOO MUCH TIME trying to trouble shoot an outage in their WEBMAIL PRODUCT. For the amount of money they charge, the customer support should be better. With every day i am not receiving my emails their rating will drop one star. When the stars are gone, so is this customer. 😵💫😵💫😵💫UPDATE - Within 24 hours of the onset of the technical cause of the problem, ‘me not receiving my emails on my iPhone and not being able to log into my online account (reported above)’ the problem HAS BEEN fixed, my emails have come through into my iPhone, INCLUDING automated Customer Service Responses to my emails that I had sent to their Support Department, reporting the problems, - (these responses had been prevented from being delivered to me by the same problem which existed in the Neomailbox end of their email delivery system).I still think that they need to engineer some way to MONITOR their system for failures and POST ‘Service Interruptions’ on their Primary Web Page Informing their customers of an existing problem AND ALSO alerting an ON CALL ‘trouble shooting and problem resolution person’ to login remotely and troubleshoot/resolve the problem and go on-site if necessary, to resolve the problem. {That was a part of my responsibilities when working in the Information Technology industry}. I have also received emails sent by their Customer Support person informing me that both problems that I had reported have been fixed. As a result, I AM UPGRADING MY RATING FROM THREE TO FOUR STARS.
The service might be a bit slow, but I got a reply and a fix within a couple of days. The webmail always works.As far as billing is concerned, over the last few years to renew the account and pay is super-easy and you get confirmation etc - no sweat.I've been with them a few years and want to tell you it's far from being all bad.
I've been a customer with Neomailbox for several years. I have 2 accounts. But in the last 2 years, they haven't been processing my annual renewal payments. And now, I'm not even getting renewal notices. I tried contacting support using multiple methods, but no response. Both my accounts expired despite wanting to renew. It appears that Neomailbox has been completely abandoned.
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