I had been a long-term customer with a .ch email address, but due to recent busyness, I didn't notice my email was full and missed the subscription renewal notification. I hadn’t accessed the admin portal for years, and the bill would have been there if I had kept my recovery email updated. This review serves as a warning about the lack of support responses and the harsh treatment in similar situations. Attempting to contact customer support for password resets resulted in either no response or a passive-aggressive reply directing me to log into the admin portal, with no follow-up despite my persistent efforts to seek help with updating my recovery email. Life can get in the way, and it’s frustrating that there’s no understanding from the service. I followed the limited guidance in their FAQs, ensuring I read through them first as they claim they won't reply if the answers are already there. When I reached out separately about the admin portal issues as suggested, I received no response and my account was disconnected. This makes it extremely challenging to remain a customer, even if one wishes to. I cannot recommend this service.
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