I purchased a gift set for my mother in-store in November for Christmas. When she opened it on Christmas day, we found that it contained tester items that were empty or used. I reached out via email on Christmas, and within an hour, I received a response from a representative named Emily, who was incredibly helpful and understanding. After I provided photos, she arranged for replacements, and my mother was thrilled to receive them. Outstanding customer service, especially with such a quick response on Christmas day! ☺️
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