They held our broken machine hostage until we signed a contract extension. We have had a contract in place with Quadient for years. In August of 2024 we received notice that our postage machine was going to be decertified on 12/31/24. We contacted our representative who told us we would need to extend our contract another 5 years in order to receive a replacement machine. Our contract was set to expire 11/2025. We had a year before that was needed. I repeatedly asked for a machine so we could continue having our postage needs serviced by Quadient per our contract. They refused unless an extension was signed. Finally in December of 2024 I was forced to find another company so we would have a working postage machine. When we received another invoice from Quadient, I let them know they hadn't upheld their end of the contract and I wasn't paying. They said I needed to cancel the contract then sent me a $1,500 bill. Even if we paid for the service through the end of the contract, it would only equal about 1/3 of that amount. They refuse to discuss that they didn't uphold the contract. I also still have a useless machine that they are going to charge me to ship back to them. Their customer service is terrible, it takes hours to get anyone on the phone and they are not helpful and only want you to sign a contract extension so they can continue their shady business practices.
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Quadient est au service de centaines de milliers de clients dans le monde entier, en permettant aux organisations de créer des interactions pertinentes et personnalisées avec leurs clients, et atteindre l’excellence en matière d’expérience client.
Nos solutions permettent aux entreprises d’avoir des interactions pertinentes avec leurs clients aux moments les plus les plus critiques du parcours client, de façon intuitive et sur l'ensemble des canaux.
Quadient a démontré sa capacité à développer, déployer et gérer des solutions sur lesquelles les entreprises peuvent compter. Nous avons une vision claire des tendances du marché, restons à l’écoute de nos clients et y répondons par des innovations pertinentes. Chaque année, Quadient transforme environ 8 milliards de transactions commerciales en de véritables expériences personnalisées.
Chez Quadient, nous aidons les entreprises à construire des connexions durables avec leurs clients.See more
