I have felt compelled to leave a review based on the horrible customer services received from the credit department. We received a document from them entitled 'INVOICE'. It had an invoice number, and invoice date. I was lead to believe this was a financial document. This was for a negative amount due to promotions, so I wrongly assumed it was to be deducted from the next bill. I actually received copies about 3 times before I did deduct it. A few months later, I get a letter saying we owe £50. I explain why and heard nothing back. Then I got a letter demanding £50. I explained why again. This went on multiple times. Today they have just messaged me saying 'this isn't an invoice or a credit note. Pay what you owe". The whole tone was awful. No 'I am so sorry, I can see exactly why you'd have thought this, we are being really misleading with this document aren't we?!' Just basically being rude and curt! Upshot is, thank goodness people rarely send post now that it is so expensive and unreliable, and maybe they will end up out of business! As soon as our contract is up, I will cancel it, as I can't be dealing with businesses like this!
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Quadient est au service de centaines de milliers de clients dans le monde entier, en permettant aux organisations de créer des interactions pertinentes et personnalisées avec leurs clients, et atteindre l’excellence en matière d’expérience client.
Nos solutions permettent aux entreprises d’avoir des interactions pertinentes avec leurs clients aux moments les plus les plus critiques du parcours client, de façon intuitive et sur l'ensemble des canaux.
Quadient a démontré sa capacité à développer, déployer et gérer des solutions sur lesquelles les entreprises peuvent compter. Nous avons une vision claire des tendances du marché, restons à l’écoute de nos clients et y répondons par des innovations pertinentes. Chaque année, Quadient transforme environ 8 milliards de transactions commerciales en de véritables expériences personnalisées.
Chez Quadient, nous aidons les entreprises à construire des connexions durables avec leurs clients.See more
