My current postage meter lease ends in November 2025. On November 4, 2024 I receive the following from Quadient:We are swapping out the equipment for new equipment as the machine that you currently have we are no longer manufacturing. More importantly the new machine,IX-1, has the latest changes required by the USPS. The IX-1 includes a newer level of postal security which is required in all new postage meters. The technology is referred to as IMI. Intelligent Mailing Indicia.The form is pre-filled out and only requires the bottom 4 boxes to be filled in and then hit the finalize button. The signers name at the bottom must match the contact name on the contract. If someone else is signing this form you can print and manually sign. Please call or email with any questions. Maurice BrownSenior Account ManagerAttachment: a new contract for a higher monthly payment & a new 39 mth term.Emails and phone calls back an forth. This guy is outrageous. Tells me I have to sign a new term to get new equipment. I explain that is not acceptable. I recap our conversation in a final email:Mr. Brown:As discussed on the phone today, while I appreciate your editing your proposal today to lower the proposed monthly rate back down to what I am currently paying under my current lease agreement, I am not interested in entering a new 39-month lease term with Quadient. You indicated that there is nothing you can tell me as far as what my options are right now if I do not want to sign an additional 39-month contract with Quadient, and that someone (perhaps you) will reach out to me in December with further instructions. You agreed with me that if Quadient cannot fulfill the current contract that I should not be held responsible for the remainder of the contract once the machine I am leasing is decertified on December 30, 2024, but you indicated that there may be additional options made available to me next month. As of right now, given the take-it-or-leave-it option of either signing on for a new 39 month lease or ending the current lease term early because the machine leased to me will be decertified, I choose to have the lease terminated at no additional cost to me since the termination is not due to my default on the contract. Being that the current contract as authored by Quadient is silent as to the remedy to the lessee in the event the equipment leased becomes decertified, it seems the most logical recourse to terminate the contract at the point of decertification and for Quadient to take back the obsolete equipment placing both parties back where they started. I would like a response from Quadient about whether this is an acceptable resolution. As an aside, while it is very clear to me from our conversation this morning that you see absolutely nothing wrong with how this new contract was presented to me, I recommend your team look into creating a more transparent transmittal letter for these new contracts. As it is written, you make it sound as though Quadient is merely swapping out outdated equipment for current customers as required by USPS’s new regulations which make the current equipment unusable as of December 30, 2024, when you are actually signing them up for completely new terms at a higher rate. You direct them in your correspondence to simply complete the bottom 4 boxes of the “pre-filled form,” which is actually not an equipment swap form, but a whole new contract. Your apologies to me for “my opinion” and “my feelings” are unnecessary. Facts are facts. Your e-mail was deceptive. You should fix it. Even if you’ve been using this tactic for 20+ years it’s still deceptive. Even if, as you said today, no one has brought it to your attention before me, it’s not right. I look forward to hearing back from Quadient regarding my email and what is to be done given its continued obligations under the current lease and my refusal to sign a new equipment lease agreement. I hope you have a better day as well.Thank you,His Reply:To cancel, please call 800-636-7678(Option 4) ask for cancellations. They will create a case number for you and explain how to return the equipment and refund any monies that may be owed to you.I called. Did what I was told to do.Received a quote indicating that I have to pay $1,571.06 to have the lease terminated. I refuse.
Claim your business profile now and gain access to all features and respond to customer reviews.
Quadient est au service de centaines de milliers de clients dans le monde entier, en permettant aux organisations de créer des interactions pertinentes et personnalisées avec leurs clients, et atteindre l’excellence en matière d’expérience client.
Nos solutions permettent aux entreprises d’avoir des interactions pertinentes avec leurs clients aux moments les plus les plus critiques du parcours client, de façon intuitive et sur l'ensemble des canaux.
Quadient a démontré sa capacité à développer, déployer et gérer des solutions sur lesquelles les entreprises peuvent compter. Nous avons une vision claire des tendances du marché, restons à l’écoute de nos clients et y répondons par des innovations pertinentes. Chaque année, Quadient transforme environ 8 milliards de transactions commerciales en de véritables expériences personnalisées.
Chez Quadient, nous aidons les entreprises à construire des connexions durables avec leurs clients.See more
