I am extremely disappointed with the service and product quality from Quadient. On December 17th, our postage machine, which was less than six months old, displayed a large X and stopped working. We received a replacement unit, but after assembling and transferring components, the display on the new machine was completely dead.After contacting support, we were sent another machine. Again, we transferred all components and attempted to connect to the internet to activate it, but had no luck. Despite the initial machine working fine with communications, we were forced by their poor first-level customer support to involve our IT company to troubleshoot. After hours of troubleshooting, we confirmed it was not a firewall issue.Quadient closed the case and created a new one, making us go through their horrible first-level support again, only to receive an email with firewall rules. We had to contact them again and create another case, but with no success. When we contacted sales to cancel our account, we found there was no way to escalate to higher-level support or speak with a manager.In an attempt to save the account, the sales rep sent a replacement meter cartridge, which is what I had been requesting in my multiple attempts to speak with higher-level support. The meter cartridge did solve the issue, but three weeks had passed, we incurred additional fees for involving our IT team, and there was no follow-up from any customer service rep.This company does not care to provide any level of customer support or satisfaction. I would not recommend Quadient to anyone.
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Quadient est au service de centaines de milliers de clients dans le monde entier, en permettant aux organisations de créer des interactions pertinentes et personnalisées avec leurs clients, et atteindre l’excellence en matière d’expérience client.
Nos solutions permettent aux entreprises d’avoir des interactions pertinentes avec leurs clients aux moments les plus les plus critiques du parcours client, de façon intuitive et sur l'ensemble des canaux.
Quadient a démontré sa capacité à développer, déployer et gérer des solutions sur lesquelles les entreprises peuvent compter. Nous avons une vision claire des tendances du marché, restons à l’écoute de nos clients et y répondons par des innovations pertinentes. Chaque année, Quadient transforme environ 8 milliards de transactions commerciales en de véritables expériences personnalisées.
Chez Quadient, nous aidons les entreprises à construire des connexions durables avec leurs clients.See more
