I ordered this postage machine in late springl and finally received it in early July2. When I tried to set it up I could not connect and called for help. After waiting on hold for almost an hour I decided I would never do business with a company with such bad customer service. I left the machine packed in the box as it arrived and began replying to all emails from Quadient that I did not want the machine and to supply instructions to return it. I continued to email several times a month that I needed to return it and never got a reply or a notice that the email had bounced. When the 3 month “free trial” ended on October 2 I began calling the number on the invoice that appeared, charging me $197 (not sure for what as I never used it) telling them the machine was still in the box and I had been asking for instructions to return it since the day it arrived. On October 28 I called again and was told they were preparing return labels and I should have them by the end of the week. When they didn’t appear, I called on Nov. 19 and was told a request to void the invoice was submitted and I should have notice by email within 48 hours. When that didn’t happen I called again (each time waiting on hold for 30+ minutes) and was told that timeline was ridiculous and that it would take 6-8 weeks. I called again on j12/2 to tell them I was selling the business and I wanted the machine out of my office where it has resided for 5 months. I was told the request (from October 2) was in a department called “compliance” and she had no idea how long it would take but she would ask for it to be expedited. She could read the emails I had sent and never received a response to. She would not copy me on the email to expedite the request. So here I am, waiting for Godot while each month I get another bill from Quadient.
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Quadient est au service de centaines de milliers de clients dans le monde entier, en permettant aux organisations de créer des interactions pertinentes et personnalisées avec leurs clients, et atteindre l’excellence en matière d’expérience client.
Nos solutions permettent aux entreprises d’avoir des interactions pertinentes avec leurs clients aux moments les plus les plus critiques du parcours client, de façon intuitive et sur l'ensemble des canaux.
Quadient a démontré sa capacité à développer, déployer et gérer des solutions sur lesquelles les entreprises peuvent compter. Nous avons une vision claire des tendances du marché, restons à l’écoute de nos clients et y répondons par des innovations pertinentes. Chaque année, Quadient transforme environ 8 milliards de transactions commerciales en de véritables expériences personnalisées.
Chez Quadient, nous aidons les entreprises à construire des connexions durables avec leurs clients.See more
