I recently had an extremely disappointing experience with Quadient that compelled me to terminate our business relationship. Expecting the high level of professionalism that Quadient advertises, I was instead met with a series of unprofessional interactions that significantly impacted my business operations.My primary point of contact, Mr. Brandon Carriere, consistently failed to respond to emails and phone calls, leaving me without crucial updates and affecting my ability to plan effectively. The situation escalated when I inquired about the status of an order's tracking number. Mr. Carriere not only lacked any updates but also chose to cancel the order abruptly and disconnected the call unprofessionally.Such service is unacceptable and does not align with the standards expected from a reputed industry leader. This has led me to formally request the cancellation of my contract with Quadient. It is disheartening and frustrating to conclude what I hoped would be a fruitful partnership on such a note.I have submitted a formal complaint to the Better Business Bureau and am awaiting confirmation of my contract cancellation. I hope my feedback prompts Quadient to revisit and improve their customer service practices to prevent future clients from experiencing similar issues.Conclusion: I cannot recommend Quadient based on my experience, which was marked by poor communication and unprofessional behavior, ultimately forcing me to sever ties with the company.
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Quadient est au service de centaines de milliers de clients dans le monde entier, en permettant aux organisations de créer des interactions pertinentes et personnalisées avec leurs clients, et atteindre l’excellence en matière d’expérience client.
Nos solutions permettent aux entreprises d’avoir des interactions pertinentes avec leurs clients aux moments les plus les plus critiques du parcours client, de façon intuitive et sur l'ensemble des canaux.
Quadient a démontré sa capacité à développer, déployer et gérer des solutions sur lesquelles les entreprises peuvent compter. Nous avons une vision claire des tendances du marché, restons à l’écoute de nos clients et y répondons par des innovations pertinentes. Chaque année, Quadient transforme environ 8 milliards de transactions commerciales en de véritables expériences personnalisées.
Chez Quadient, nous aidons les entreprises à construire des connexions durables avec leurs clients.See more
