Poor quality control and dismissive customer service.Sometimes a low price comes at too high a cost.My NeoPro bibs tore along the inner thigh seam after only a few months of normal use. I’ve owned many other brands over the years and never had seams fail like this.When I contacted NeoPro, their team initially replied promptly, but once I questioned their refusal to issue a refund, communication stopped. It’s now been months with no response despite multiple follow-ups.Reading other reviews, it’s clear this isn’t an isolated issue. Many customers describe the same combination of poor product durability and lack of accountability.That kind of consistency usually reflects company culture and direction—something that starts at the top.If the owners are serious about building trust in the NeoPro brand, they should take a close look at how customers are being treated. I’ll certainly be sharing this experience with others I cycle with, so they can make informed decisions before buying.Check out the comments from Reddit posts about NeoPro.... Plenty of people piling up even recently to let people know how shonky NeoPro is...
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Cool comfortable kit that doesn't break the bank
