Review Time
Low quality bibs!! Even for the price which is so disappointing. I wanted to post my review on their site but can’t find a way to do so even though I’m a verified purchaser. Which makes me think their positive reviews are fake or filtered… Their quality claims are false. These feel so cheap and their returns policy is the worst I’ve ever seen. Don’t buy!!
I bought a full kit from NeoPro for about 120 dollars. Think Temu quality. The kit seems to be functional, decent looking and it fits tight, but that's where the positives stop. Here comes the negatives: the fabric is itchy and and feels rather plastiky. You keep thinking about it as you ride instead of just forgetting and enjoying the ride. The seems in the bibs are irritating and keep rubbing the body. The pockets on the jersey is way too high and hard to reach. It feels like twisting your arm every time. The padding on the bibs it's almost nonexistent, and it feels pretty bad on a long ride. If you think that this is cheap and expected I would counter that kits half the price have better quality than this. I think they spent all money on advertising and forgot to develop a decent product.The worst is the company does not offer refunds. They will give you a store credit after you pay for the return shipping but why would they do that if their product is so bad.
Horrible customer service! One of the main issues was the sizing of the products. To make matters worse, Neo Pro does not allow for straightforward exchanges. Instead, they only offer store credit, requiring customers to purchase another item rather than simply exchanging the product. Given the current standards of efficient online shopping, Neo Pro's practices are far below what is expected. Based on my experience, I would rate Neo Pro at the bottom in terms of customer satisfaction and service.
Low quality bibs!! Even for the price which is so disappointing. I wanted to post my review on their site but can’t find a way to do so even though I’m a verified purchaser. Which makes me think their positive reviews are fake or filtered… Their quality claims are false. These feel so cheap and their returns policy is the worst I’ve ever seen. Don’t buy!!
Poor quality control and dismissive customer service.Sometimes a low price comes at too high a cost.My NeoPro bibs tore along the inner thigh seam after only a few months of normal use. I’ve owned many other brands over the years and never had seams fail like this.When I contacted NeoPro, their team initially replied promptly, but once I questioned their refusal to issue a refund, communication stopped. It’s now been months with no response despite multiple follow-ups.Reading other reviews, it’s clear this isn’t an isolated issue. Many customers describe the same combination of poor product durability and lack of accountability.That kind of consistency usually reflects company culture and direction—something that starts at the top.If the owners are serious about building trust in the NeoPro brand, they should take a close look at how customers are being treated. I’ll certainly be sharing this experience with others I cycle with, so they can make informed decisions before buying.Check out the comments from Reddit posts about NeoPro.... Plenty of people piling up even recently to let people know how shonky NeoPro is...
I bought a bib short and wanted to return. But buyer has to pay return shipping and top of that you get STORE CREDIT, Instead of Full Refund back to your card. Who does that these days? This is a crime. Basically, they want you to spend that store credit on their products. Absolutely ridiculous. Not very friendly return service. Not RECOMMENDING this company.
Purchased a medium size top as I had in the past & when it arrived it was smaller than my size small tops. When I asked for a larger size, they said I couldn’t return it. Wil never buy again from them & would not recommend them. I’ve found quality cycling gear on other sites cheaper & way more accurate with sizing & without the lack of customer care. Spend your money anywhere unless you feel like making a donation to someone who doesn’t care about customers or satisfaction.
When ordering, not clearly posted that you can't get a refund, only credit. Sizing off on two different items and no respond from a human when contacting customer service. I did keep one jacket, but the wind blocking flap often get caught in the zipper. I'd look elsewhere in the future.
No refund. Accidentally ordered the wrong product and then re-ordered the correct one on the assumption they would refund. Was warned warehouse processing would take one week, instead they took the money and immediately dispatched. One jersey was not in stock, they shipped the rest of the order before offering me a partial refund. Terrible customer service!!
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