Unless you are prepared to be out of pocket I wouldn't trust this company at all. Cheap brand equals cheap customer service - Sorry I should actually say no level of customer service. They have turned me from an advocate to a detractor in one transaction! And why to save $15 on postage. I reluctantly put up with it the first time but the second time is outrageous. Encourage you to read all their 1 star reviews around sizing being misleading or just plain wrong and no refund options!Now this company is online only so you have no choice but to TRUST their sizing chart as you can't try the product on anywhere. I purchased a $140 jacket and my husband was right in the middle of a medium according to the dimensions they supplied. The jacket arrived and it was too small. They take no responsibility for this and as a customer you have to pay for return shipping on your own and they make you jump through hoops with supplying all this information, coming back to their site after you have shipped and entering the shipping number - all just a pain. You can't even trigger an online return from within your online account you have to email them to get them to send you the instructions. Just terrible. Once you have shipped it and you are out of pocket you then have to wait until they receive your order and process the return - and they will only give you a store credit - again take no responsibility for the product selling out. So you can't order a new one until the credit is processed. I did all this and then ordered a Large. This then arrive and was also too small - and this is when I lost it. Again no responsibility, their sizing chart is clearly wrong, they will not pay for return postage - even on the second time I have to return the same product o them, in fact they actually stopped responding to my emails. So I am now down $35 + $140 I spent originallyI don't want the jacket anymore but I still can't get a refund!!!! terrible terrible customer service. Be very very careful buying from them - suggest you pay a little more for a product where the customer actually has some rights and they treat you with respect
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Cool comfortable kit that doesn't break the bank
